Contact

Contact us about fit, an order or a return

The quickest way to contact us is the form below, or write straight to the address at the bottom of this page. Fit question, shipping delay, return, or a design you would like to see printed — we answer within one business day.

Your name Email Order number (optional) How can we help? Send message

Prefer email? Write to contact@innotech-it.fr.

Response times

We are a small made-to-order shop working US hours: messages that arrive overnight are answered the next morning, and everything else within one business day. If your message is about an order already in production, add the order number so we can find it straight away. Everything about an order — fit, tracking, a return — is answered by the same person who follows it through production.

What we need from you

Order number, the email address the order was placed with, and a photo if something arrived damaged. With those three we can look up the order, the print file and the shipping label in one go.

Before you write

Will it fit my car? Seat covers and floor mats are designed as a universal fit for most cars, SUVs and vans. Send us the make, model and year and we will confirm what we would ship.

Where is my order? Production takes 6–9 days before the tracking number is issued, then 2–4 weeks in transit. If tracking has not moved for two weeks, write to us with your order number and we will chase the carrier.

Can I return it? Yes, within 30 days of delivery; return shipping is at your expense. Items printed with a mistake on our side are reprinted and reshipped at no cost to you.

What to send us so we can answer first time

For a fit question, give the make, model and year of the car, and the design you are looking at. Seat covers, floor mats and sun shades all fit most cars, but a question usually comes from one specific vehicle, and the year is the detail that decides the answer.

For an order question, give the order number from the confirmation email. For a damaged or wrong item, add one photo of what arrived and one of the parcel label if the box is marked. With those three things in the message we can usually reply with a decision rather than another question, and anything that needs a reprint goes straight into the print queue the same day.