Refund & return policy — the 30-day return window

Window

You have 30 days from delivery to ask for a return.

How

Send us your order number through the contact form. We reply with the return address. Ship the item back unused, in its original condition.

Costs

Return shipping is at your expense. We refund the item price once the parcel reaches us — original shipping charges are not refunded unless the item was faulty.

Faulty or wrong items

If the print is defective or we shipped the wrong design, send a photo: we reprint and reship at no cost, no return needed.

What counts as a change of mind

The item has to come back unused and in the condition you received it, with the print undamaged. A misprint, a wrong design, a parcel damaged in transit or an item that never arrived is not a change of mind: that is our mistake, and it is covered by the section above.

Who pays for what

On a change of mind, return shipping is at your expense and the original shipping charge is not refunded. On a misprint, a wrong design or a parcel damaged in transit, we cover everything: no return, we print a new set and ship it.

Sending it back

Pack the item as it arrived and use a tracked service: we cannot refund a parcel that never reaches us but can ask the carrier to trace a shipment you sent with a tracking number. Keep the receipt until the refund is issued.

Where the refund goes

Refunds go back to the card used for the order, once the returned parcel has reached us and been checked. Your bank usually shows the credit within five to ten business days. We email you when the refund is issued.

Exchanges

We do not process exchanges. Send the item back under the 30-day window and place a new order for the design you want — that is faster than a round trip through the print queue.

Step by step, message to refund

Send the order number and the reason through the contact form inside the 30 days. We reply with the return address and confirm the item qualifies. You ship it back with a tracked service and keep the receipt. When the parcel arrives it is checked against the print and the condition it left in, and the refund is issued to the card used for the order.

If you are unsure whether a case qualifies, write before shipping anything. Sending an item back outside the window, or without the order number, makes the refund slower for everyone — and if the print is at fault, you never need to return anything at all.